POLICIES
To ensure the best service for everyone, we have a few simple policies in place. These guidelines help us maintain a smooth, welcoming atmosphere and allow us to focus on delivering exceptional hair care and styling.
Thank you for your understanding and support in helping us provide the best possible experience!
By respecting these policies, you’re helping us deliver the best experience for all our clients, as well as our team.
Cancellation Policy
We understand that life happens, and sometimes you may need to reschedule or cancel. We kindly ask for a minimum of 24 hours' notice for any cancellations to allow us to offer the time to other clients. Cancellations made with less than 24 hours’ notice will incur a cancellation fee of 50% of the service.
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Late Arrival Policy
If you are running late, please let us know as soon as possible. Arriving late may affect the length of your appointment or result in rescheduling to avoid impacting other clients. We’ll always do our best to accommodate you without compromising the quality of service.
Refund Policy
Due to the personalized nature of our services, we do not offer refunds. However, if you are dissatisfied with the outcome, please reach out to us within 7 days. We will work with you to adjust the style or color to better meet your expectations.
Additional guests are also requested to wait in the reception area to avoid overcrowding in the styling space.